Frequently asked questions
Kindly check the FAQs (Frequently Asked Questions) to get familiar with the functions of our platform. If you are not satisfied with the answers, then please call us on +88 01713 085047 or write to us at customercare@glamifield.com between 9 am – 10 pm every day to get our immediate help.
Can I Order over the phone?
Yes, Our Customer Care number is +88 01713 085047, you can call us between 9 am – 10 pm every day to place an order.
Can I place an order via Facebook?
Yes, you can share your order list at our Facebook messenger within 9 am – 10 pm every day.
Our Customer Service Executive will help you to process the order.
Our Facebook page link (https://www.facebook.com/Glamifield-103081191810721)
How do I create my account on Glamifield?
Simply click on Login and follow the prompts to set up a secure account.
How do I place an order on Glamifield?
Shopping online is easy! Just follow these simple steps.
Step 1
Browse through our site or use the search bar on the top to find your desired product/s.
Step 2
Once you decide to purchase a product/item, add the item/s to your Shopping Cart by clicking the ‘Add to Cart’ button,
Continue shopping across our online store with the products you want.
Step 3
You can view the contents of your Shopping Cart any time by clicking the cart icon top-right corner of each page.
This will take you to the ‘Cart Page’ which lists all of the items you have chosen to purchase, as well as their total amount with the delivery cost separately.
If you have any coupon, enter the coupon code to redeem it and your product amount will reduced accordingly.
Step 4
Now click on “Proceed to Checkout” & enter your Billing and Shipping address details, your method of payment.
You can proceed/click on the ‘PLACE ORDER’ button to confirm the order.
Step 5
We will send you a confirmation E-mail to confirm that we have received your order.
Glamifield assigned courier service will deliver your order at your home or office doorsteps.
I want to change my contact details; how do I do this?
Click on “My Accounts” link at bottom of the site and Log into your account, click on your name on the top right of any page and follow the prompts to manage your account.
Why has my credit card been declined?
All credit and debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your credit card refuses to or for some reason does not authorize payment to Glamifield, then you will be notified of this during the checkout process. For further details of declined payments, please contact your card issuer.
My order didn’t go through, but I think you have charged me?
When you enter your card details to pay for your order, your bank automatically deducts the money from your available balance although it is not actually taken from your account until we dispatch your order. Please contact your relevant bank to settle payment issue/s.
If I pay with my bank card and I don’t like the product will you return the money?
Yes, we will return the money; but you need to return the product in intact condition to our office physically or use courier services. After receiving the products if it fulfils all https://www.glamifield.com/refund_returns/ terms & conditions. Once the return is approved the money will be returned to same payment method you used to pay. But Normally it takes 15 working day or the card issuers terms applies in the case of return.
If you pay with your bank card and you want to cancel the order before/at the time of delivery only for that you don’t like the product, we cannot return your money. Changes of intention are not acceptable.
But, if we are unable to dispatch your order, we do not charge you and the money is automatically put back onto your available balance by your Bank. This usually takes around 14 working days but the exact timeframe does depend on your card issuer and your bank.
If this timeframe has elapsed, and the money still has not been released, please contact your card issuing bank or our Customer Care on +88 01713 085047. (between 9 am – 10 pm every day). Glamifield authority will not be liable for any delay of card refunding issue if we’ve done our functions with your bank within the above-mentioned time.
What if the product I ordered is not available?
When you will receive a call to get a confirmation on the order you made, you will be informed that the out of stock/physically damaged condition of any certain item for the time being. You will be suggested a replacement of a similar item (within the price range) or a refund. But if the item is non-perishable and you would like to wait. We will be happy to be at your service.
What if I am not home to receive the delivery of my online order?
You will get a call from the Glamifield designated courier service personnel before making the delivery when they call you can choose a preferred timeframe for the delivery. You can also nominate another person who already knows all the details of your order. In this case please mention the contact details of the person who will receive your order. Then we will call your designated person to receive your ordered delivery. We may verify the representative with proof of your mentioned identity details.
I have placed an order for someone as a gift; will they receive a proof of purchase?
Yes, all online orders will include proof of purchase making refund, exchanging and warranty of the item easy for the recipient.
How many hours do you need to deliver my order?
We will deliver within 1-3 working days inside Dhaka and 3-7 working for outside Dhaka based on the time of your order (9 am – 6 pm)
If you order after 6 pm then the delivery time will be fixed the next morning after informing you.
What is your delivery means?
We do our delivery using our designated courier service delivery bikes, Vans, different types of motor vehicle and delivery personnel.
If I don’t like the quality of the product when you deliver will you take it back?
Yes, you are free to check all the products while you are receiving them and pay our delivery man for the purchase if it is cash on delivery; and if any products fail to meet your requirement then we will replace it with another one or anything that you require within the price range. We encourage our customers to cross-check each & every item while the delivery man is present at your premises. If there is no defect or any reasonable ground for any replacement, we will not replace the product during the delivery.
How will I know if the delivery is made to the right place?
We will confirm the order through a phone call and will also call or SMS you before making the delivery. You can also track your order in our E-commerce site. Please go to “Order Tracking” and enter your order number to find the current location of your product.
Can I order from abroad/outside Bangladesh?
Yes, you can order from anywhere in the world and we will deliver your required products within our jurisdiction within the specified time frame. In this case please mention the contact details of the person who will receive your order.
How long I can delay receiving my order?
After confirmation, any customer can delay receiving their products up to 72 hours only. During these 72 hours if the ordered products are stock out or the respective offer expires; then Glamifield is not liable to give the customer the ordered products/offers.
What If my coupon code or free product offer is not working?
All free product offer and coupon offers are subject to availability and offer modality. These offers are always available as first come first serve basis. If any free product or coupon has crossed its limit during the respective offer period; Glamifield will not accept any claim and will not be liable to cancel the respective order.
Information for International Card Transactions:
- Does SSLCOMMERZ allow International Transactions?a) Yes. Transactions made by foreign cards are permitted in SSLCOMMERZ.b) The first transaction by an unknown foreign card is always allowed. If the same card is used a second time, the user is asked to verify themselves by providing a valid photo ID
c) Once verified, the particular card is whitelisted so that it can be freely used in any merchant platform that uses SSLCOMMERZ
- Can foreign cards be saved?
a) A card is saved against the mobile number of the customer. The customer needs to verify themselves by entering an OTP received on their phone. Once verified, the saved cards will show up
b) Foreign cards cannot be saved in general because the phone numbers are from another country. However, if a Bangladeshi phone number is registered against a foreign card, the card can be saved.
c) Cards are saved by clicking on ‘Remember me’ before the payment
3. When is an International Transaction considered risky?
a) If a card is not 3D secure, the transaction is considered risky and payment is failed
b) 3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions. The name refers to the “three domains” which interact using the protocol: the merchant/acquirer domain, the issuer domain, and the interoperability domain.